If your balance changed but you did not see the win animation, open game history and match the round by exact time. Compare the game title, bet, recorded result, status and balance movement, then save the round ID. The stored history is stronger evidence than the animation alone; never share a password, PIN or OTP.
Screen facts to verify
| Item | Current guide note |
|---|---|
| Key reference | Round or game ID |
| Match by | Exact time and title |
| Compare | Bet and final result |
| Never include | Password, PIN or OTP |
Find the correct round
Start with the game title and local time, then compare the amount. If several rounds occurred in the same minute, use the unique round ID. Do not choose a record only because its result looks similar to the animation you remember.
What a complete screenshot should show
Capture the title, round ID, timestamp, amount, result and status in one or two images. Leave enough screen around the record to show that it came from history. Hide unrelated personal details before sharing. Avoid drawing over the numbers support needs to read.
When the animation and history differ
Wait briefly and refresh history once. Do not repeat the paid action to test the screen. If the final record still looks wrong, note whether the phone switched networks or the app reloaded. A short recording can add context, but the stored round ID remains the primary reference.
Write a useful support message
Use one sentence: game title, round ID, exact time, amount and the difference you observed. Attach the relevant record and state what you already checked. This is easier to review than a long chat containing several unrelated rounds.
Keep the title, exact time and round ID visible when saving evidence. Check the current screen after an app update because button position and availability can change.
Sources and review note
Primary reference: SolveNavi transaction reference guide. This guide applies the same evidence principle to game rounds: unique reference, exact time, amount and status. The live account history is the authoritative record available to the user. Reviewed 18 September 2026.